Dispatch lead time:
Orders placed before 12:00. We aim to dispatch these the same day providing all items on the order are in stock.
Orders placed after 12:00. We aim to dispatch these on the next working day. We do not dispatch at weekends.
Out of stock items: If your order contains an out of stock item we will email with your estimated dispatch time.
Busy periods: Our busy period the beginning of October until Christmas. During this time it may take an extra day to dispatch your order.
Christmas 2018 - Last order dates
All UK standard delivery (including free)
Last orders for Christmas delivery should be placed by 9am Tuesday 18th December
1st Class delivery (where available)
Last orders for Christmas delivery should be placed by 9am Thursday 20th December
Usual delivery times
1. Standard UK Delivery -
Orders £30.00 and under - 3-5 Working days - £0.99, £1.99, £3.99 or £4.99 depending on weight.
Orders over £30.00 - 3-5 working days - FREE
2. OUT OF STOCK ITEMS - You will usually be allowed to order out of stock items. The product details will advise if an item is out of stock and there will be advice on the length of time delivery is likely to take (usually 3-10 days). Please note that this delivery time applies to the whole order containing the out of stock item.
3. Other delivery options are available at the checkout including European delivery, and Rest of World.
3.1 Please note that we can not send any liquids overseas, this includes REED DIFFUSERS, REED REFILLS and ROOM SPRAYS. This is due to new laws surrounding the sending of liquids and fragrance.
4. Third party dispatch hubs: Please note that if you have your parcel delivered to a third party for further delivery on to you then we can take no responsibility for loss, part loss, damage or part damage for your parcel. Once the parcel has been delivered to the third part our responsibility for it ends.
5. Contact us regarding delivery at firstname.lastname@example.org