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Lily-Flame - Winter Wood

Lily-Flame - Winter Wood

Lily-Flame - Beauty!

Lily-Flame - Full Range

Lily-Flame - Autumn/ Winter Candles

Lily-Flame Mini Gift Packs

Lily-Flame Reed Diffusers

Lily-Flame Reed Diffuser Refill Packs

Lily-Flame Room Sprays

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Terms and Conditions

1. We aim to process all orders within 1 business day but at busy times this may not be possible (September - February busiest).

1.1 You will be sent an email on the day your order is dispatched.

1.2 You may contact us any time regarding your order at

2. Standard delivery charge - These are dispatched via the cheapest method (2nd class, standard parce, courier) depending on size.

    Courier delivery charge - These are dispatched via our courier who collects from us Monday, Wednesday and Friday.  We are able to track these parcels.

   Express delivery charge - These are dispatched 1st class post.

3. Faulty items/ damages: Please email ( if your goods are damaged in the post or fail to perform as expected.  You will always be asked to return the item within 7 days and you may choose a replacement or refund.  Please ensure you obtain a proof of posting from your post office and keep it safe until your return  has been processed by us.  For faulty damamged goods your return postage will be refunded in full.

4. If you are not happy with your order you may return the items within 7 days of delivery in perfect condition and in the original wrapping.  You will be refunded for you items but not your postage and you are liable for your return postage.

5. Postal losses - If your item is not delivered 15 working days after dispatch then the post office will consider it lost and we will refund your order value including postage.  There are no exceptions to the 15 working day rule, this is the post office rules not ours. 

6. Your email address will be added to our marketing database and we will send you emails regarding special offers and news.  You may unsubscribe at anytime from any of the emails sent.  If you do not want to be added then please email us at

7. We never pass on any customer details to 3rd parties.

8. 10% discount codes:  If your order is over £50.00 (after discounts applied) then you will receive a discount code for 10% off your next order.  Codes are issued via email at the end of each month for the previous month.  If you would like your code issued sooner then please let us know.

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Lily-Flame candles are made in Glastonbury, Somerset in the U.K. by Jo and Luc. The range of Lily-Flame candles are one of the few that we have found that match the quality and strength of fragrance that are achieved by Yankee Candles. These incredibly pretty tinned candles will burn cleanly for up to 45Hrs while delivering a strong fragrance through out the burning period. Each tinned Lily-Flame candle is beautifully finished with contrasting coloured chunks of wax placed around the edge of the candle, and for that extra touchy feely quality have an embossed label  with the fragrance name and a wonderfully written description of the fragrance by Jo of  Lily-Flame.

Lily-Flame candles smell great - Hours or perhaps days go into the preparation of our Lily-Flame scents, using the skills of the UK's best perfumers. We have lots of samples made up and whittle them down to the very best using 'blind testing' and burning tests to judge which scent gives the best 'throw' (sending the scent into your room's atmosphere). Sorry- have we spoilt all the mystery and romance for you?

Lily-Flames range also includes a number of aromatherapy candles which are cool, contemporary, unique and fun. Created to add colour and balance to your life. Choose from  Calm, Sensual, Relax, or Vitalise and let Lily-Flames aromatic scents wash away the stresses from a hectic day. Lily-Flames handmade aromatherapy candles use expertly blended 100% pure essential oils. These Lily-Flame candles are designed to achieve maximum effect by using a very low melting point wax, releasing the essential oils into your room's atmosphere.